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Warranty Policy

1. Introduction
Thank you for choosing Kaos Cricket for your cricket equipment needs. We take pride in delivering high-quality products that enhance your performance on the field. This warranty policy outlines our commitment to ensuring your satisfaction and addressing any issues that may arise during the warranty period.

2. Warranty Coverage
  • This warranty covers all cricket products (including cricket bats, pads, gloves, and other accessories) sold by Kaos Cricket to the general public.
  • The warranty period is 6 months from the date of purchase.
3. What Is Covered?
We stand behind the craftsmanship and materials of our products. During the warranty period, we will repair or replace any eligible product that exhibits defects in:
  1. Materials: If the product’s materials (such as willow, leather, or foam) fail due to manufacturing defects.
  2. Workmanship: If the product shows signs of poor workmanship, including stitching, gluing, or assembly issues.
  3. Structural Integrity: If the product’s structure (such as the blade of a cricket bat) fails under normal use.
4. What Is Not Covered?
The following situations are not covered by this warranty:
  • Normal Wear and Tear: Minor wear resulting from regular use is expected and not covered.
  • Misuse or Abuse: Damage caused by improper use, mishandling, or intentional abuse.
  • Alterations or Modifications: Any changes made to the product after purchase.
  • Cosmetic Imperfections: Minor scratches, scuffs, or aesthetic blemishes that do not affect performance.
  • Natural Characteristics: Willow grains, leather marks, and other natural features inherent in cricket gear.
5. How to Claim Warranty
  1. Contact Us: If you believe your product is eligible for warranty service, please email our customer support team at support@kaoscricket.com.
  2. Provide Proof of Purchase: Attach a copy of your original purchase receipt or order confirmation.
  3. Describe the Issue: Clearly explain the defect or issue you’re experiencing.
  4. Evaluation and Resolution: Our team will assess the claim and determine the appropriate resolution (repair, replacement, or refund).
6. Return Shipping
  • If your warranty claim is approved, we will provide instructions for returning the product.
  • The cost of return shipping is the responsibility of the customer.
7. Limitations
  • Our liability is limited to the repair, replacement, or refund of the defective product.
  • We do not cover any indirect, incidental, or consequential damages.
8. Contact Information
For warranty inquiries or assistance, please reach out to our customer support team:
At Kaos Cricket, we value your trust and look forward to serving you with exceptional cricket gear. Let’s play with passion and confidence!